Frequently Asked Questions

Absolutely. The Ledger Live app for both desktop and mobile is completely free to download and use. It is the official software designed to work with your Ledger hardware wallet, which is a one-time purchase. There are no subscriptions or hidden fees for using the core features of the app for your secure crypto management.

The ONLY safe place for a Ledger Live download is the official Ledger website. Avoid downloading it from third-party sites, torrents, or app stores that are not the official Apple App Store or Google Play Store. This is crucial to avoid malicious, modified versions of the software designed to steal your assets.

No, the security of the Ledger ecosystem relies on the interaction between the software (Ledger Live) and the hardware (your Ledger device). Ledger Live acts as a visual interface, but all critical operations, like signing transactions, are done securely on the hardware wallet itself. This ensures your private keys never leave your physical device.

The Ledger Live mobile app and the Ledger Live desktop version share most of the core features for secure crypto management, like sending, receiving, and checking your portfolio. However, some advanced features or connections to certain dApps may be initially released or exclusively available on the desktop version. We recommend using both for the most complete experience.

Ledger Live, combined with a hardware wallet, is a self-custody solution. This means YOU control your private keys and your crypto. An exchange is a custodial service where the company holds your keys for you. While exchanges offer convenience, they are a target for hackers. With Ledger Live, your assets remain secure on your device, giving you true ownership.

Firmware updates are managed through the 'My Ledger' section within the Ledger Live desktop application. When an update is available, a notification banner will appear. Simply connect your device, navigate to 'My Ledger', and follow the on-screen instructions. Always ensure your 24-word recovery phrase is accessible before starting a firmware update as a precaution.

This can usually be resolved by clearing the cache in Ledger Live. Go to Settings > Help > Clear cache. This forces the app to resynchronize with the blockchain and will not affect your assets, which are safely stored on the blockchain, not in the app itself. If the problem persists, check your internet connection and ensure you are using the latest version of the application.

Yes! Ledger Live supports NFT management on several blockchains, including Ethereum and Polygon. You can securely store, view, and manage your NFT collection directly from your Ledger Live account, with the security of knowing your NFTs are protected by your hardware wallet.

Your crypto assets are safe as long as you have your 24-word recovery phrase. This phrase is the master key to all your accounts. If you lose your device, you can purchase a new Ledger device and use your recovery phrase to restore full access to your funds. This is why it is critically important to store your recovery phrase securely and offline, and never share it with anyone.

No, Aegis Core is an independent entity. This website serves as an informational and conceptual guide on the features and secure usage of the official Ledger Live software. We are not affiliated with, nor endorsed by, Ledger SAS, the creators of Ledger products. Always download software directly from the official Ledger website.